Warranty and Return Policy

Effective: July 27, 2017

This website, including all eCommerce, support, help, and marketing information, is operated by Ackuretta Technologies Private Limited. Throughout the website the terms “we”, “us” and “our” refer to Ackuretta Technologies Private Limited (referred to as “Ackuretta” in this document). The terms “you” and “your” refer to you, the person or entity using the site and purchasing any service or product. Products and services covered in this agreement (referred to as the “Product”) are The terms set forth below describe the warranty agreement and return policy between Ackuretta and all customers who purchase any product or service through this website or through an Ackuretta sales representative (referred to as the “Agreement”). This Agreement is limited to the terms set forth below:

Ackuretta warrants to you that all Products sold or repaired hereunder will be free of all defects in material or workmanship for a duration of time referred to as the “Warranty Period”. The Warranty Period starts  from the original date of invoice or shipment by Ackuretta, whichever is later, and extends through a preset amount of time determined by its Product Type. This Warranty Period includes that if a hardware defect arises and a valid claim is received within the Warranty Period, at our sole option and to the extent permitted by law, Ackuretta Technologies Private Limited will either (1) repair the hardware defect at no charge, using new / refurbished replacement parts, (2) exchange the product that is new or reconditioned by Ackuretta Technologies Private Limited or that has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, or (3) refund the purchase price of the product. Ackuretta Technologies Private Limited may request that you replace defective parts with new or refurbished user-installable parts that Ackuretta Technologies Private Limited provides in fulfillment of its warranty obligation. A replacement product or part, including a user-installable part that has been installed in accordance with instructions provided by Ackuretta Technologies Private Limited, assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Ackuretta Technologies Private Limited’s property. Parts provided by Ackuretta Technologies Private Limited in fulfillment of its warranty obligation must be used in products for which warranty service is claimed. When a refund is given, the product for which the refund is provided must be returned to Ackuretta Technologies Private Limited unless specified otherwise.

 

Product Types and Warranty Periods

The Warranty Period for a given Product is based upon its Product Type. The definition of a product type, the classification of a Product into its product type, the warranty period of a Product and its product type, are provided in this Agreement.

 

Machine

A “Machine” is a Product of a mechanical nature that Ackuretta produces, manufactures, or distributes that includes only original Ackuretta labeling and is subject to Ackuretta patents and trademarks. Third-party mechanical devices that include labeling outside of Ackuretta, including devices sold or distributed by Ackuretta, are not considered Machines for the sake of this Agreement. This classification includes:

  • Ackuretta-branded additive manufacturing devices
  • Mechanical attachments to Ackuretta-branded additive manufacturing devices

 

This classification does not include:

  • Devices in product kits that do not entirely have Ackuretta branding (such as UV ovens)
  • Consumable attachments to Ackuretta devices (such as resin tanks)
  • Co-branded or re-branded mechanical devices
  • Devices not produced, manufactured, or distributed through Ackuretta

 

The Warranty Period of a Machine is one year.

Software

“Software” is a Product distributed by Ackuretta along with a “Machine” that must be installed on a computing device and requires a license. Software distributed by Ackuretta is not under warranty. Rather, the terms and conditions involving the Software can be referenced in the Software End-User License Agreement (EULA).

 

Material

A “Material” is a primary consumable Product used in the additive manufacturing process. A “resin” is one type of Material and all items sold as “resins” are classified under this Product Type.

Materials are not under warranty, except in the instance that a Material is dead on arrival (DOA). For more information, see “Dead on Arrival”.

 

Accessory

An “Accessory” is any Product that is not a Machine, Software, or Material. Accessories are considered consumable Products, regardless of their function, form, or usage. Accessories include, but are not limited to:

  • Resin tanks or material vats
  • Build platforms
  • Items in product kits, such as UV ovens or ultrasonic cutters

Accessories are not under warranty, except in the instance that an Accessory is dead on arrival (DOA). For more information, see “Dead on Arrival”.

 

Exclusions from and Limitation to Warranty

This Limited Warranty applies only to Products manufactured by or for Ackuretta Technologies Private Limited that can be identified by the “Ackuretta” trademark, trade name, or logo affixed to the brand. The Limited Warranty does not apply to any non-Ackuretta Technologies Private Limited hardware products or any software, even if packaged and sold with hardware from Ackuretta Technologies Private Limited. Manufacturers, suppliers, or publishers, other than Ackuretta Technologies Private Limited, in so far as permitted by law, provides their products “as is”. Software distributed by Ackuretta Technologies Private Limited with or without the Ackuretta Technologies Private Limited brand name (including, but not limited to system software) is not covered under this Limited Warranty. Refer to the End-User License Agreement (EULA) of the Software for the corresponding terms and conditions.

Ackuretta Technologies Private Limited does not warrant that the operation of the product will be uninterrupted or error-free. Ackuretta Technologies Private Limited is not responsible for damage arising from failure to follow instructions relating to use of its products.

This warranty does not apply:

(a) to damage caused by use with non-Ackuretta Technologies Private Limited products including third-party Materials;

(b) to damage caused by accident, abuse, misuse, flood, fire, earthquake, or other external causes;

(c) to damage caused by operating the product outside the permitted or intended uses described by Ackuretta Technologies Private Limited;

(d) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Ackuretta Technologies Private Limited;

(e) to a product of part that has been modified to alter functionality or capability without the written permission of Ackuretta Technologies Private Limited;

(f) to consumable Products, except in cases where the Product is dead on arrival (DOA);

(g) to cosmetic damage, including but not limited to scratches, dents; or

(h) if Ackuretta Technologies Private Limited serial number has been removed or defaced.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR COUNTRY TO COUNTRY. ACKURETTA TECHNOLOGIES PRIVATE LIMITED’S RESPONSIBILITY FOR HARDWARE DEFECTS IS LIMITED TO REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY Ackuretta Technologies Private Limited IN ITS SOLE DISCRETION.

 

Obtaining Warranty Service

Please access and review the online help resources referred to in the documentation accompanying a hardware product before requesting warranty service. If the product is still not functioning properly after making use of these resources, please contact Ackuretta Technologies Private Limited at [email protected]. You must assist in diagnosing issues with your product and follow the warranty process of Ackuretta Technologies Private Limited.

Ackuretta Technologies Private Limited may restrict warranty service outside of Republic of China (Taiwan). Ackuretta Technologies Private Limited may provide warranty services by (i) servicing your printer at one of our repair service locations or (ii) by sending you new or refurbished customer-installable replacement products or parts to enable you to service or exchange your own product (“DIY Service”).

Service options, parts, availability, and response times may vary. Service options are subject to change at any time. In accordance with applicable law, Ackuretta Technologies Private Limited may require that you furnish proof of purchase details and/or comply with registration requirements before receiving warranty service.

Ackuretta Technologies Private Limited will maintain and use customer information in accordance with the Ackuretta Technologies Private Limited Privacy Policy. THE CONTENTS OF YOUR PRODUCT WILL BE DELETED AND THE STORAGE MEDIA REFORMATTED IN THE COURSE OF WARRANTY SERVICE. Your product will be returned to you, configured as originally purchased, subject to applicable updates.

 

Return Policy

Ackuretta Technologies Private Limited accepts returns for refunds or exchanges, subject to the following:

 

30 Days

You can return purchased items to Ackuretta Technologies Private Limited within 30 days of the date they were shipped to you. The products must be in the ORIGINAL PACKAGING and must be sent on FREIGHT PAID BASIS, in an unused and undamaged condition. Note: Before agreeing for a refund, an assessment will be carried out by Ackuretta Technologies Pvt Ltd to determine whether the goods have been used or damaged.  After 30 days, we do not accept returns.

 

Dead on Arrival

A Product may be considered “dead on arrival” (DOA) if the Product shows symptoms of package tampering or external damage upon opening its box, or if the Product exhibits material failure or hardware failure on its first operation. If you believe your Product is DOA, contact your Product distributor within 5 business days of your receipt of the Product. Inform the distributor the type of failure or damage exhibited, the serial number of the Product, the details of your original order, and provide screenshots or videos of the failure or damage. If your Product distributor is Ackuretta directly, contact us at [email protected].

 

Return to Manufacturer Authorization

Before returning an item, contact your Product distributor to explain the reason for the return, the serial number of the product, the details of your original order, and whether you want a refund, exchange, or repair. As appropriate, your Distributor will issue you an RMA number, which you need to include in the package for the returned item, along with a copy of the original order information. Ackuretta does not accept returned items for which an RMA has not been issued. If your Product distributor is Ackuretta directly, contact us at [email protected].

 

Condition

The item must be unused, undamaged, complete with all parts and accessories, in the same condition you received it, and in its original packaging. Consumable parts, such as resins and resin tanks (vats) will not be accepted if the packaging is opened.

 

Shipping

Pack the item according to our instruction to prevent damage in transit. In case of a return for repair covered by our one-year warranty within our shipping zones, Ackuretta Technologies Private Limited will cover the cost of shipping. For other returns, insure the package for its value as you will be responsible for damage in transit. Use a shipping service that allows you to track the package. You are responsible for paying all shipping and insurance costs for the return shipment. If you are seeking an exchange, you will also be responsible for all costs of shipping the new item to you.

 

Extraterritorial Returns

Ackuretta Technologies Private Limited is not responsible for any return shipping costs and any incidental fees or tariffs outside of our warranty and shipping zones indicated on our shipping page. You should familiarize yourself with your region’s customs policies and shipping providers.

 

Upon Receipt

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your request for refund or exchange has been approved. We may charge a fee for missing or used accessories.

 

Restocking Fee

For non-defective items, Ackuretta Technologies Private Limited charges a restocking fee equal to 10% of the original purchase price of each item returned. This fee will be deducted from your refund, or if you have requested an exchange, the fee will need to be received by Ackuretta Technologies Private Limited before the new item is shipped.

 

Refund

If a refund is approved, a credit will automatically be applied to your credit card or original method of payment. This refund may take some time to show in your records. So before contacting Ackuretta Technologies Private Limited, please check with your credit card company, bank or other payment service.

 

Exchange

If an exchange is approved, we will ship the new item to you, after payment of any applicable restocking and shipping fees.

 

Disclaimer of Warranties; Limitation of Liability

Except as explicitly provided in these Terms, we do not guarantee, represent or warrant that your use of our service or any of our products will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service or the product will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

Ackuretta Technologies Private Limited is not a manufacturer of medical devices. Ackuretta Technologies Private Limited provides tools and materials that may be used in many applications but makes no claims as to the safety or effectiveness of any specific devices using products from Ackuretta Technologies Private Limited.

Ackuretta Technologies Private Limited’s “biocompatible” resins have been engineered to comply with industry standards specifically identified within the technical data sheets and have been tested according to relevant testing protocols for those standards. Biocompatible resins are a specialty product, and should be used in accordance with the instructions for use. The final performance characteristics of cured photopolymer resin may vary according to your compliance with the instructions for use, applications, operating conditions, material combined with, end use or other factors.

You must independently verify the suitability of the material for the application and intended purpose before using it. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except to the extent otherwise expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranties or conditions of any kind, either express, implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.

In no event shall Ackuretta Technologies Private Limited be liable for any loss, damage, bodily injury, trauma, or death that you suffer, or that you cause to any third party, in connection with your use of products from Ackuretta Technologies Private Limited. To the fullest extent legally permitted Ackuretta Technologies Private Limited EXPRESSLY DISCLAIMS ANY IMPLIED OR EXPLICIT WARRANTY OF FITNESS for a particular usage, the particular nature and circumstances of said usage being unforeseen and unforeseeable to Ackuretta Technologies Private Limited.

ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING BUT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THIS LIMITED WARRANTY. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE EXPIRATION OF THE LIMITED WARRANTY PERIOD. SOME STATES OR COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.

No reseller, agent, or employee of Ackuretta Technologies Private Limited is authorized to make any modification, extension, or addition to this warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.

EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, ACKURETTA TECHNOLOGIES PRIVATE LIMITED IS NOT RESPONSIBLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION OR ANY OTHER REASON, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS;LOSS OF BUSINESS; LOSS  OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF DAMAGE TO OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED, INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED OR USED WITH ACKURETTA TECHNOLOGIES PRIVATE LIMITED. PRODUCTS AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT. SOME STATES OR COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

 

Refurbished or Replacement Parts

If we opt to send you a new or refurbished replacement product or part upon receipt of the replacement product or part, the original product or part becomes the property of Ackuretta Technologies Private Limited and you agree to follow instructions, including, if required, arranging the return of the original product or part to Ackuretta Technologies Private Limited in a timely manner. When providing DIY Service requiring the return of the original product or part, Ackuretta Technologies Private Limited may require credit card authorization as security for the retail price of the replacement product or part and applicable shipping costs. If you follow instructions, Ackuretta Technologies Private Limited will cancel credit card authorization, so you will not be charged for the product or part or shipping costs. If you fail to return the replaced product or part as instructed, Ackuretta Technologies Private Limited will charge the credit card for the authorized amount.

 

Contact Us

If you have any questions about this Warranty and Return Policy or our treatment of the information you provide us, or you wish to inquire or change your personal information or communication options, please contact [email protected] or [email protected]. To contact us by mail, send your letter to the following address:

Ackuretta Technologies Private Limited

4F.-B, No.322,

Sec. 1, Neihu Rd., Neihu Dist.,

Taipei City 114,

Taiwan (R.O.C.)

Attention: PRIVACY

 

Ackuretta Technologies Private Limited may give telephonic notice to you by calls to appropriate numbers on record in Ackuretta Technologies Private Limited’s account information for you.